AICCE Tourism & Hospitality

AICCE Tourism & Hospitality

House Keeping Attendant

Duration:- 3 Months
Eligibility: DESIRE TO LEARN
  • Identifying housekeeping requirements and resources
  • Cleaning floors ,washrooms and bathrooms
  • Escalation matrix
  • Reporting and documentation
  • Interacting with superiors and colleagues
  • Etiquettes&Achieving customer satisfaction by being professional
  • Safety, Security, Health and other Soft Skills
  • Employability & Entrepreneurship Skills

Home Delivery Executive

Duration:- 3 Months
Eligibility: DESIRE TO LEARN
  • Home Delivery – Areas of Preparation
  • The Delivery Process – Route Mapping and Delivery
  • Report Writing – Dealing with paperwork
  • Effective Communication – Customers and Colleagues
  • Safety, Security, Health and other Soft Skills
  • Employability & Entrepreneurship Skills

Counter Sales Executive

Duration:- 3 Months
Eligibility: DESIRE TO LEARN
  • Receiving and greeting customers
  • Customer service
  • Managing cash&stock
  • Managing sales and generating reports
  • Safety, Security, Health and other Soft Skills
  • Employability & Entrepreneurship Skills

Room Attendant

Duration:- 6 Months
Eligibility: DESIRE TO LEARN
  • Identifying housekeeping requirements and resources
  • Cleaning floorswashrooms and bathrooms
  • Checklists and registers Theory Duration
  • Escalation matrix
  • Reporting and documentation
  • Safety, Security, Health and other Soft Skills
  • Employability & Entrepreneurship Skills

Front Office Associate

Duration:- 6 Months
Eligibility: DESIRE TO LEARN
  • Welcoming the guest and checking for room availability/reservation status
  • Registration
  • Upgrade / downgrade
  • Productivity standards
  • Delivering message / materials to guest
  • Invoice / billing & Modes of payment
  • Safety, Security, Health and other Soft Skills
  • Employability & Entrepreneurship Skills

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